30-day return window
You have 30 calendar days from the date you receive your item to request a return.
Return conditions
To be eligible for a return:
- The item must be unused and in the same condition that you received it.
- It must be in its original packaging.
- Returns are accepted for quality issues as well as for any other reason (change of mind is accepted, as long as the product is unused and in original packaging).
Free returns
We offer free returns on all eligible items. No restocking fee applies.
How to start a return
- Contact us at info@framebridge.cyou with your order number and the reason for return.
- We will provide you with a prepaid return shipping label.
- Pack the item securely in its original packaging, attach the label, and drop it off at the carrier’s location.
Return address
All returns must be sent to:
12024 Youngdale Ave, Sylmar, CA 91342, United States
Refund processing time
Once we receive and inspect your returned item, we will process your refund within 1–2 business days. The refund will be issued to your original payment method.
Refund arrival time
Depending on your bank or payment provider, it may take an additional 7–10 business days for the refund to appear in your account.
Non-returnable items
We do not accept returns on gift cards or final sale items (if any).
Damaged or defective items
If your item arrives damaged or defective, please contact us within 7 days of delivery. We will arrange a replacement or full refund at no cost to you.