Returns & Refunds at Framebridge
We want you to love your purchase. If for any reason you are not completely satisfied, our return process is designed to be straightforward and free of charge.
How Many Days Do I Have to Return an Item?
You may return eligible items within 30 calendar days of the delivery date.
What Makes an Item Eligible for Return?
To qualify for a return, the item must be in its original condition: unused, undamaged, and in the original packaging with all included components. We reserve the right to deny a return if the item shows signs of use or is not in its original packaging.
What If My Item Arrived Damaged or Defective?
If you received a product with a manufacturing defect or that was damaged during transit, you are fully covered. Please contact us immediately at info@framebridge.cyou with your order number and a photo of the issue, and we will arrange a free replacement or a full refund—your choice.
Return Shipping Costs
We provide free return shipping. A prepaid return shipping label will be emailed to you. There are no restocking fees, ever.
How to Start a Return
- Email us at info@framebridge.cyou with your order number and the reason for the return.
- We will reply with a Return Merchandise Authorization (RMA) number and a prepaid shipping label.
- Package the item securely in its original packaging and attach the label.
- Drop the package off at the designated carrier location.
Returns Address
All returns must be shipped to:
Framebridge Returns
12024 Youngdale Ave
Sylmar, CA 91342
United States
Refund Timeline
Once your return is received and inspected, we will process the refund to your original payment method within 1–2 business days. Depending on your bank or card issuer, it may take an additional 7–10 business days for the funds to appear on your statement. You will receive an email notification once the refund has been initiated.